1. Introduction
1.1 These Terms of Service (“Terms”) govern the relationship between LFG Education Consulting (“LFG”, “we”, “us”, or “our”) and any individual or entity (“Client”, “you”, or “your”) engaging with our educational consultancy services.
1.2 By using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
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2. Services Provided
2.1 LFG provides educational consultancy services including, but not limited to:
- Assisting students in identifying and applying to higher education institutions
- Advising on study options and admission requirements
- Acting as an intermediary between students and institutions
- Supporting both partner and non-partner university applications
2.2 LFG does not guarantee admission or visa approval. Final decisions rest solely with universities, immigration authorities, and relevant institutions.
2.3 Visa application support is limited to general guidance. LFG does not act as a legal or immigration representative.
2.4 Our consultancy is fee-based for non-partner institutions and commission-based for partner institutions.
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3. Client Obligations
3.1 Clients must provide accurate, complete, and truthful information during all stages of engagement.
3.2 Clients must adhere to application deadlines and institutional requirements.
3.3 LFG is not liable for application errors caused by incomplete, misleading, or inaccurate information provided by the Client.
3.4 Clients engaging in fee-based services agree to pay consultancy fees in full and on time, as specified in the service agreement.
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4. Fees and Payments
4.1 For applications to partner institutions, services are commission-based and free to the student. If a Client pays for services and later enrols at a partner institution via LFG, a full refund will be issued provided enrolment and progression are confirmed.
4.2 For non-partner institutions, clients will be charged a consultancy fee. This will be outlined in writing before service begins.
4.3 All payments must be made through approved channels (e.g. bank transfer). Late payments may result in service suspension or termination.
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5. Cancellations and Refunds
5.1 Clients may cancel services at any time by providing written notice.
- For one-off services (e.g. consultations):
5.2.a. Cancellations must be made at least 48 hours in advance for a refund to be issued.
5.2.b. If less than 48 hours’ notice is given, no refund will be provided.
5.2.c. Rescheduling may be possible at LFG’s discretion, subject to availability.
- For ongoing services (e.g. application packages):
5.3.a Refunds for fee-based services will only be issued if LFG has not commenced substantial work on the Client’s file, including university research, application drafting, or communication with institutions. Once such work has begun, no refunds will be granted.
5.3.b. In exceptional circumstances, partial refunds may be considered at LFG’s sole discretion, depending on the level of work already completed.
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6. Liability and Disclaimers
6.1 LFG makes no guarantees regarding admission offers or CAS and visa approvals.
6.2 Visa decisions are made by national immigration authorities and are outside of LFG’s control.
6.3 We are not liable for:
- Policy changes by institutions or governments
- Losses due to failed applications, travel delays, or denied visas
- Academic, financial, or professional outcomes post-admission
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7. Data Protection and Confidentiality
7.1 LFG processes all personal data in line with GDPR (EU & UK) and Spain’s LOPDGDD.
7.2 Data will only be used for providing agreed services. Full details are available in our [Data Protection & Security Policy].
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8. Dispute Resolution
8.1 Clients are encouraged to raise concerns in writing directly with LFG.
8.2 If the matter remains unresolved, Clients may follow the Complaints Procedure outlined on our website.
8.3 These Terms are governed by Spanish law, and any disputes will be subject to the exclusive jurisdiction of the courts of Spain.
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9. Amendments to Terms
9.1 LFG may update these Terms at any time. Where applicable, Clients will be notified of material changes.
9.2 Continued use of our services implies acceptance of updated Terms.
LFG Education Consulting | Version 1 | Last updated: June 2025
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